Origin Badminton & Tennis re-strings all brands and models. Parts service is offered as an incentive to encourage our customers to purchase racquets manufactured by our Partners. However, we only service parts (grommets, etc.) for our Partners and we cannot stock everything and therefore may not be able to satisfy every need. However, when parts are needed for Partner frames, we will do our best to procure them for our customers.
RACQUET STRINGING SERVICE WARRANTY
Stringing services are covered by a one week warranty on the labour only. There is no warranty on the string.
In order to make a valid warranty claim, the racquet with the broken string must be brought into the store for physical inspection by a stringer within 7 days of the date on the receipt. Notification of a warranty claim by email, phone, text, social media, etc. will not be accepted.
Customers who wish to make a warranty claim should bring their racquet in the moment the strings break. They should snap a few photos (Front, Back and Close-up), cut the strings, leaving the remaining strings intact and not do anything else that might create the impression that they are trying to cover something up. Our stringers want to see the racquet as-is so that they can determine exactly why the strings broke when and where they did.
The warranty is void:
- If the string has been removed from the frame prior to inspection for warranty purposes.
- Damage to grommets or frames after string installation or during play (broken or scuffed) can cause strings to break.
- Hitting off sweet spot or closer to the frame that results to string breakages.
Warranty is valid only on the original purchase. There is no warranty on a racquet repaired under warranty. Counterfeit/Replica racquets that are brought in for service are not covered by warranty of any kind.