Each 1hr appointment time slot booked per customer per day is for a maximum of 2 Badminton racquets or 1 Tennis racquet only.

Yes, you can drop off your racquets earlier than the booked appointment time.

Your racquets would only be strung at the booked appointment time.

Yes, you can collect your racquets later than the booked appointment time, just let our racquet stringers' know when you drop them off.

You can reschedule/change/modify/cancel your appointment via our online appointment scheduling site. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 8 hours′ notice for cancellations or rescheduling of appointments. 

Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, as well as keeping our staff schedules filled and customers on our wait list would miss the opportunity to receive services.

Arrival on or before scheduled appoinment time is greatly appreciated as you may wish to discuss your string setup with our stringers. Any late arrival will shorten your appointment time and will not be made up by running into the next customer′s scheduled appointment. Appointment holding time is 10 mins and late comers would be considered as cancellation.

If the date or appointment time is grayed out / not shown, that means there are no more appointment slots available for that day or time.

There's no limit in the number of racquets that you can drop-off for stringing. Do take note that there's a limit to the slots available per day.

You can Whatsapp us with your collection slip number to inform us on the reschedule that you wish to make 1 day in advance subjected to the slots availabilty on the required date.

There would not be any reminders to collect your racquet(s) once you have arranged a date and time with our stringers'.

Yes, you can authorize someone else to collect your racquets. You would need to:
1) Whatsapp us your request to authorize the person (Name & Contact) collecting on your behalf and
2) Physical or Digital copy of the collection slip must be produced for collection.

No. Physical or Digital copy of the collection slip must be produced for collection. Origin Badminton & Tennis LLP will not bear any responsibility for fraudulent claims. Please understand that it is your responsibility not to misplace/lose the collection slip(s) issued.

Appointment is not required for dropping off racquet(s) at our physical store.