New Normal Information
We apologize for the inconvenience caused by the COVID-19. We understand that these inconveniences can be frustrating. They are frustrating for us, too. Nevertheless, we are doing our part to ensure that we can remain open during the New Normal by …
- Same Day Stringing by Appointments only.
- Drop-off and collect on other day (Subjected to availability of slots)
- Cessation of grip replacement service
- Rackets will be wiped down and grip handles wrapped upon receiving.
Thank you for doing your part by respecting these policies. Doing what must be done to keep our economy open during these difficult times will be inconvenient, but ignoring what must be done just to avoid inconvenience could be devastating to our customers, our staff and their families.
Drop-offs & Appointments
In order to keep customers spread out and allow cleaning between visits, we are asking customers to make appointments. Customers with appointments are guaranteed stringing service provided at their scheduled time. Drop-off customers (Pickup point or Physical) are welcome, but they may have to be subjected to availability of slots for service. There are two ways to make an appointment.
Option 1 – Request an appointment online.
Option 2 – Request an appointment via Whatsapp. We do not take appointment requests by phone.
Tip 1 – Make appointments two or more days ahead of time. Last minute appointments are unlikely.
Tip 2 – Do not call to make an appointment. Appointments are set up by email so that dates and times are in writing. We do not accept appointments by telephone.
Tip 3 – Talk to an expert by email / whatsapp prior to your visit. We may be able to help you make a purchase prior to coming into the store — which is safest for everybody involved.